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Customer Care Credit Specialist

Job Title
Customer Care Credit Specialist

Job Description
Sterling Jewelers operates over 1,400 retail locations across the US. As the largest retail jeweler in the country - with respected names like Kay Jewelers, Jared the Galleria of Jewelry and others under its banner - Sterling Jewelers offers the potential for you to shine every day. In all that we do through our corporate home office, our repair shops (Newly renamed Design & Service Centers), and every store in the field, we foster an atmosphere of teamwork, integrity, opportunity and community service. Qualities that demonstrate that whatever position you hold, Sterling is your place to shine.
Customer Care Credit Specialist (FULL-TIME)
MUST be able to work a flexible schedule of 30-40 hours per week including late evenings and weekends (NO EXCEPTIONS)
Specialists needed to Servicing both Spanish and English speaking customers, store personnel, District Managers, and various home office personnel in a fast paced/high volume inbound contact center. Specialists answer questions and resolve issues received through phone calls and email. Will need to access information from a variety of systems and references; focus on identifying service issues and initiate appropriate action to resolve. Calls include, but are not limited to, all aspects of Sterling Jewelers Inc. revolving credit accounts, statement and/or payment concerns, policies and/or procedures. Must also be comfortable placing outbound phone calls. The high volume of calls must be serviced in a timely manner with an exceptionally high level of quality while building customer satisfaction and loyalty.
Minimum 1 year of customer service/call center experience
Fluent understanding and ability in the use of the Spanish language a plus
Strong interpersonal skills
Strong Communication skills
Strong analytical and math skills
Attention to detail
Ability to work flexible hours (evenings and weekends)
High critical thinking skills
High negotiation and problem solving skills
Basic computer skills.
Sterling offers a complete compensation package including medical, dental, vision, 401(k), generous merchandise discount, bonus potential and workplace fitness center.
MUST be able to work a flexible schedule of 30-40 hours per week including late evenings and weekends (NO EXCEPTIONS)

Desired Skills and Expertise
High School or equivalent

Industry
Retail

Experience
< 2 years

Job Type
Full Time

Salary / package
Not Specified

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