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Branch Operations Coordinator

Job Title
Branch Operations Coordinator

Job Description
Branch Operations Coordinator ( Job Number: 1408225)

Position Summary:
This position will be responsible for all Administrative/Service functions that contribute to Penske Truck Leasing's success in servicing our customers in a fast paced environment. The candidate selected for this position will be developed by the district leadership team and has regular interaction with all departments in the organization (Rental, Maintenance, Sales) with leadership at both the district and area level.

The Business Management Trainee position is designed to introduce a new associate to many aspects of Penske's operations and provide a foundation in which to develop in future positions, including leadership. Penske is committed to developing associates through use of on the job training, in-house formal training programs, and eLearning.

Major Responsibilities:
-Handle inbound and outbound customer calls expertly
-Be able to assist every customer, on every call
-Schedule preventative maintenance services with our contract customers to assure 100% compliance necessary to maintain the vehicles
-Provide assistance at Rental Counter during “All Hands on Deck”
-Asset Management; Control offlease and sale truck inventory
-Assist the service department with inventory and parts management
-Manage the licensing of vehicles assigned to our District and Branch locations
-Prepares, issues, and sends out receipts, bills, and invoices to our customers
-Review and analyze established Penske operational reports, presenting findings to district leadership
-Other projects and tasks as assigned by supervisor

-At least 1 year of customer service experience as a RMT with Penske
-As this is an entry level development position recently obtained Bachelor's degree required
-Prior automotive industry experience is preferred
-Proficiency with computer, including Microsoft Word, Excel, and PowerPoint are required
-Strong written and verbal communication is required
-Strong organizational skills and ability to multi-task are required
-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements:
-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
-While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear.
- The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The associate must regularly lift and /or move up to 25lbs/12kg, occasionally lift and/or move up to 50lbs/23kg.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit http://www.gopenske.com/ to learn more about the company and its products and services.

Penske is an Equal Opportunity Employer

Desired Skills and Expertise
Bachelor's Degree


< 2 years

Job Type
Full Time

Salary / package
Not Specified

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