Sterling Jewelers operates over 1,400 retail locations across the US. As the largest retail jeweler in the country - with respected names like Kay Jewelers, Jared the Galleria of Jewelry and others under its banner - Sterling Jewelers offers the potential for you to shine every day. In all that we do through our corporate home office, our repair shops (Newly renamed Design & Service Centers), and every store in the field, we foster an atmosphere of teamwork, integrity, opportunity and community service. Qualities that demonstrate that whatever position you hold, Sterling is your place to shine.
PART-TIME Customer Care Credit Specialist
MUST be able to work a varied, flexible schedule of 20-29 hours per week including late evenings and weekends
5 WEEK TRAINING SCHEDULE IS: 6P - 10P MONDAY-THURSDAY & 9A - 6P SATURDAY (no schedule revisions permitted)
Part-time specialists needed to service customers, store personnel, District Managers, and various home office personnel in a fast paced/high volume inbound contact center. Specialists answer questions and resolve issues received through phone calls and email. Will need to access information from a variety of systems and references; focus on identifying service issues and initiate appropriate action to resolve. Calls include, but are not limited to, all aspects of Sterling Jewelers Inc. revolving credit accounts, statement and/or payment concerns, policies and/or procedures. Must also be comfortable placing outbound calls. The high volume of calls must be serviced in a timely manner with an exceptionally high level of quality while building customer satisfaction and loyalty.
Strong verbal and written communication skills; Strong math skills; High negotiation and problem solving skill; Basic computer skills with a proficiency in keyboarding and data entry; Time management; Attention to detail with documentation and follow-up.
Minimum 1 year of customer service/call center experience preferred.
Desired Skills and Expertise
High School or equivalent
2 - 5 years
Salary / package