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Customer Service Coordinator (Day Shift)

Job Title
Customer Service Coordinator (Day Shift)

Job Description
Customer Service Coordinator (Day Shift)( Job Number: 1409018)


Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:
-Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
-Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
-Assure that all Penske Rental units are maintained and prepared for customers
-Ensure parts are available for scheduled work
-Hold vendors accountable for quality and adherence to schedule for outside work
-Provide customer service, assuring customers are satisfied and will return for additional business.
-Maintain shop productivity by optimizing the work plan
-Coordinate with district billing clerks as necessary
-Other projects and tasks as assigned by supervisor

Qualifications


-2 years of customer service experience required
-At least 1 year of hands on mechanical experience required
-2 years of supervisory experience preferred
-At least 2 years of service department administration preferred
-High School diploma Required
-Associates Degree, Technical School Degree, or Bachelors Degree preferred
-ASE certification preferred
-Prior experience with service scheduling programs and diagnostic programs preferred
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.GoPenske.com to learn more about the company and its products and services.



Desired Skills and Expertise
High School or equivalent

Industry
Maint

Experience
< 2 years

Job Type
Full Time

Salary / package
Not Specified

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