Service Administrator( Job Number: 1409545)
Position Summary: Day Shift Monday-Friday. may be a weekend day if needed. Someone who has worked in a maintenance industry preferred.
The Service Administrator will provide administrative support to the Service Department by updating service related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.
-Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.
-Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.
-Assist with parts inventories and cycle counts, procurement, storage and billing.
-Complete yard checks and/or safety inspections
-Assist with shop administrative processes and run reports as scheduled
-Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
-Recording attendance of shop personnel
-Ordering supplies, mailing, and scheduling
-Accident reporting and administration
-Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
-Operates computer terminal to input and retrieve data
-Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
-Other projects and tasks as assigned by supervisor
-High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
-2 years of experience in shop administration
-2 years of customer service experience
-Proficient skill with MS Office software
-Excellent phone skills
-Excellent verbal communication skills
-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.GoPenske.com to learn more about the company and its products and services.
Penske is an Equal Opportunity Employer
Desired Skills and Expertise
High School or equivalent
< 2 years
Salary / package