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Service Representative

Job Title
Service Representative

Job Description
Service Representative
General Responsibilities:
Assist in training new hires and providing support to the manager or Service Administrator. Be able to provide back-up for other Service Reps during time-off and handle special projects as assigned by manager or Service Administrator.
Train new employees on how to perform their assigned functions.
Assist employees on how to perform their assigned functions.
Act as backup for Service Reps when assistance is needed with their workloads.
Complete and distribute reports as needed.
Assist co-workers in cross training and coaching as needed
Report any system issues to Manager or Service Administrator
Assist Service Reps, branches, adjusters and sales with any issues that need special attention.
Develop a working knowledge of account and/or assisted support accounts
Lead Huddles
Special projects as assigned by manager or Service Administrator
Mandatory Requirements:
Required College Degree and/or equivalent experience in Rental Management or Sales
Demonstrated ability to work well with others
Preferred Requirements :

Strong understanding of the insurance replacement business
Working knowledge of Microsoft Office (emphasis Excel and Word)
Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDiCAR, GAR and Carrent
Well-developed oral and written communication skills
Well-developed organizational skills
Well-developed problem solving skills
Ability to work in a changing environment
Strong commitment to customer service

Desired Skills and Expertise
Bachelor's Degree

Industry
Customer Service

Experience
< 2 years

Job Type
Full Time

Salary / package
Not Specified

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